As any service based business owner knows giving customers and clients the best possible on-premises experience is a must. And given that a whopping 69% of consumers interviewed for a survey in 2017 said they make use of public Wi-Fi…
The big holiday shopping season may be over, but as the number of people choosing to shop for almost anything online is still increasing everyday. And the chances are you (and your family) will do a lot more online ordering…
The buzz was loud at tech shows all over the world this year; 8K TV is coming. This news, exciting as it is, induced groans from tech fans though. Why? Why in the world do we need 8K when it feels like 4K just became a thing? And is there even such a thing as 8K content to watch on these new generation TVs anyway?
If yours is a customer/client facing business then you are more than aware of the fact that you need to provide great customer service in order to satisfy customers, build customer loyalty and outshine your competition. But there are so many ways to do that now. In a perfect world, every business would strive to offer support from every single channel: but in reality, that’s just not possible.
Many companies rely on their wireless networks to keep their business running at maximum capacity and efficiency. And so when things seem to be starting to go wrong it can seem like disaster may be looming on the horizon, especially for businesses that rely on wi-fi as a customer perk, such as cafes, bars and service businesses like doctor’s offices. However, the good news is that those annoying lags, slowdowns and disconnections may not be the huge problem you imagine, you may just need to rethink your wireless router options.
For many companies their call center is hugely important to their business. It’s where orders are placed, problems are solved, services are sold and upgraded and the company’s brand can be defined, for better or worse.
For these reasons and many more a business operating a call center of any kind will usually, quite rightly, spend more than a little time and money on the latest hardware and software needed to make it functional and friendly, as well as on hiring, training and retaining the best employees to staff it.
The term ‘Internet of Things’ does sound a little bit like a line from a sci-fi movie, but it’s becoming more and more of a reality every day, especially in the workplace. Forward thinking entrepreneurs and technophiles are taking advantage of an increasing number of new technologies that make use of the iOT concept to help boost productivity, increase security, improve employee satisfaction and more.
Not all of these technologies are within the financial reach of a smaller business right now perhaps – although some certainly are – but as they become more commonly used like everything else in the hardware world the price is bound to drop, so they are worth keeping mind.
Most businesses, both large and small, maintain some kind of customer contact center. No matter what niche your business operates in, customer/client satisfaction is one of the biggest keys to long term success, so getting customer service right is a must.
One day last October large numbers of the US’ favorite Internet sites went dark; Spotify, Reddit, Airbnb, Etsy and even Twitter went down, victims of a huge DDOS attack.
This is, unfortunately, not that unusual, it happens with increasing frequency. What was different however was that when the tech ‘post-mortem’ on the situation was completed it was reported that the hackers had used the Internet of Things to wreak their havoc.
VOIP (Voice Over Internet Protocol) and VOBB (Voice Over Broadband) systems have revolutionized the way many companies deal with the vital communications their businesses need to survive (and thrive) The technologies have also saved these same companies more than a little money.