Most businesses, both large and small, maintain some kind of customer contact center. No matter what niche your business operates in, customer/client satisfaction is one of the biggest keys to long term success, so getting customer service right is a must.
One day last October large numbers of the US’ favorite Internet sites went dark; Spotify, Reddit, Airbnb, Etsy and even Twitter went down, victims of a huge DDOS attack.
This is, unfortunately, not that unusual, it happens with increasing frequency. What was different however was that when the tech ‘post-mortem’ on the situation was completed it was reported that the hackers had used the Internet of Things to wreak their havoc.
VOIP (Voice Over Internet Protocol) and VOBB (Voice Over Broadband) systems have revolutionized the way many companies deal with the vital communications their businesses need to survive (and thrive) The technologies have also saved these same companies more than a little money.
Most businesses these days, large or small, rely on the Internet to help keep their day to day operations going to some extent or another, and if that Internet is sluggish it can be more than an annoyance, it can be a revenue-sapping productivity killer.
There are more than a few reasons why a company’s Internet-based systems may be performing more slowly than expected. The company may need to consider updating their cabling systems, their modems and/or routers or the plan they have in place with their ISP provider. If they are already paying for a good plan and their systems are relatively new other forces may be at work, including router placements and having the wrong channels selected to access the Internet in the first place.
These days most businesses rely heavily on their office computer network to keep their day to day operations going. Which means that when something goes wrong, the whole company can come to a grinding halt. In order to try and avoid this scary situation it’s best if you learn to recognize the early warning signs that it’s time to upgrade your network so that you can do so in a planned, organized way before you are forced to while trying to deal with the critical problem of a business that is stalled because its tech components have failed.
Free wi-fi is becoming the norm in many areas. It’s also becoming something that customers expect when they go to a bar, a restaurant, a cafe and even stores and service providers like doctors’ offices. It’s hardly surprising then that even small businesses are getting in on the act.
If you have been considering offering free wi-fi to your clients and customers but have been wondering about the ROI, you will really get from installing and then maintaining the hardware and software needed we have something interesting to share with you; the benefits offered by social wi-fi.
As we spend all of our working lives around tech of all kinds it makes sense that we are naturally drawn to new innovations and cool gadgets. Which is why the annual CES Expo, which was just held in Las Vegas, is something we look forward to. Every year companies large and small debut their latest projects for the trade – and the world at large – to see.
About a decade ago, if you mentioned business security to people they would immediately start thinking about alarm systems, deadbolts and maybe even guard dogs. Mention it today and its more likely that logical security comes to mind; data breech prevention, cyber threat management, that kind of thing. And logical security is very important.
According to the Consumer Technology Association the three most requested tech gifts of the holiday season in 2016 were the iPhone 7, the newest Mac Book Pro and a 4K TV. 4K TVs have been around for a while now, but this year they came into their own as they finally gained some usefulness beyond the brag value. That being said though are they really worth investing in right now. And if you do, what kind of upgrade will they truly provide for your current media system?
The office of the present is quickly catching up to the sci-fi like projections for a workplace that have been dreamed up by writers for decades. Data can stream into an office at lightning fast speeds thanks to modern cabling systems, businesses can finally dump their old, not-very-helpful telephone companies in favor of highly efficient, but also far cheaper, VOIP solutions and international video conferencing has become as those 1970s sci fi shows predicted it would.