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Internet Threat

The 3 Scariest Network Security Threats to Watch for in 2018

Network security has possibly never been as important as it is right now. 2017 has been filled with disaster stories about crippling hacks (including that one that knocked out most of the UK’s National Health Service for a while) and on a smaller scale the number of companies left seeking help when their network was taken down by a random virus, or worse still when it was hijacked by a dreaded ransomware exploit, has increased significantly.

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Wireless Router

Is It Time to Upgrade Your Business’ Wireless Router?

Many companies rely on their wireless networks to keep their business running at maximum capacity and efficiency. And so when things seem to be starting to go wrong it can seem like disaster may be looming on the horizon, especially for businesses that rely on wi-fi as a customer perk, such as cafes, bars and service businesses like doctor’s offices. However, the good news is that those annoying lags, slowdowns and disconnections may not be the huge problem you imagine, you may just need to rethink your wireless router options.

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VOIP Headsets

Data Installers Top Picks: Best VOIP Headsets of 2017

To many users, one of the big advantage of switching to a VOIP communication system is the fact that, as long as it has a USB connection, you can make use of almost any equipment you like. This is certainly true of headsets, a piece of essential equipment for almost anyone who spends more than a little time on the phone, especially if they do so in an office setting.

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Computer Monitor

How to Buy the Right Computer Monitor in 2017

For many of us, our computer monitor is something we make use of – and stare at – for hours and hours on a daily basis. Therefore, ensuring that you have the right one(s) to meet your current needs is a must. But with tech moving so quickly, and the demands on the average monitor increasing all the time, how do you even determine what a good vs. great monitor is any more, especially if it’s going to be housed in a workplace rather than a living room?

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Fraud

How Well Is Your Company Handling Call Center Fraud?

For many companies their call center is hugely important to their business. It’s where orders are placed, problems are solved, services are sold and upgraded and the company’s brand can be defined, for better or worse.

For these reasons and many more a business operating a call center of any kind will usually, quite rightly, spend more than a little time and money on the latest hardware and software needed to make it functional and friendly, as well as on hiring, training and retaining the best employees to staff it.

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Auto Attendant Vs. Human Receptionist

Auto Attendant vs. Human Receptionist – Which is the Better Choice?

When the auto attendant was first introduced it was something of a novelty, and to some, a worry. As such systems have evolved some people have chosen, often out of financial necessity, to replace a human telephone receptionist with an almost fully automated call answering and call routing auto attendant. But which is the better alternative for a small to midsize business in the 21st century?

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