Is It Time To Upgrade Your Business’ Wireless Router?

Is It Time to Upgrade Your Business’ Wireless Router?

Many companies rely on their wireless networks to keep their business running at maximum capacity and efficiency. And so when things seem to be starting to go wrong it can seem like disaster may be looming on the horizon, especially for businesses that rely on wi-fi as a customer perk, such as cafes, bars and service businesses like doctor’s offices. However, the good news is that those annoying lags, slowdowns and disconnections may not be the huge problem you imagine, you may just need to rethink your wireless router options.

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Data Installers Top Picks: Best VOIP Headsets Of 2017

Data Installers Top Picks: Best VOIP Headsets of 2017

To many users, one of the big advantage of switching to a VOIP communication system is the fact that, as long as it has a USB connection, you can make use of almost any equipment you like. This is certainly true of headsets, a piece of essential equipment for almost anyone who spends more than a little time on the phone, especially if they do so in an office setting.

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How To Buy The Right Computer Monitor In 2017

How to Buy the Right Computer Monitor in 2017

For many of us, our computer monitor is something we make use of – and stare at – for hours and hours on a daily basis. Therefore, ensuring that you have the right one(s) to meet your current needs is a must. But with tech moving so quickly, and the demands on the average monitor increasing all the time, how do you even determine what a good vs. great monitor is any more, especially if it’s going to be housed in a workplace rather than a living room?

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How Well Is Your Company Handling Call Center Fraud?

How Well Is Your Company Handling Call Center Fraud?

For many companies their call center is hugely important to their business. It’s where orders are placed, problems are solved, services are sold and upgraded and the company’s brand can be defined, for better or worse.

For these reasons and many more a business operating a call center of any kind will usually, quite rightly, spend more than a little time and money on the latest hardware and software needed to make it functional and friendly, as well as on hiring, training and retaining the best employees to staff it.

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Auto Attendant Vs. Human Receptionist – Which Is The Better Choice?

Auto Attendant vs. Human Receptionist – Which is the Better Choice?

When the auto attendant was first introduced it was something of a novelty, and to some, a worry. As such systems have evolved some people have chosen, often out of financial necessity, to replace a human telephone receptionist with an almost fully automated call answering and call routing auto attendant. But which is the better alternative for a small to midsize business in the 21st century?

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Lessons Every Business Needs To Learn From The WannaCry Disaster

Lessons Every Business Needs to Learn from the WannaCry Disaster

May 12, 2017 was a dark day for a number of big companies and systems. A ransomware attack that became known as WannaCry was unleashed thanks to an exploit, Eternal Blue, that was ‘stolen’ from the NSA last year and the havoc is wrecked for a few days will take a long time to recover from. Britain’s entire National Health Service was taken down, resulting in real life health crises for patients, the Spanish telecom giant Telefonica was knocked out for days and in fact companies in 150 different countries were affected, including in the US.

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